Purchase Terms of Agreement
Last Updated: 2023/10/01
The purchase of products on this website is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
1. Acceptance of Terms
By accessing and using this HEXplore It Sellfy online store ("the Website" or "the Store"), you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from using the Website.
2. Definitions
- "Customer," "You," or "User" refers to anyone accessing or using the Website.
- "We," "Us," or "Our" refers to Mariucci J. Designs, LLC, the owner and operator of the Website.
- "Products" refers to the goods or services available for purchase on the Website.
3. Use of the Website
3.1. You must be at least 18 years old to make purchases on the Website.
3.2. You agree to provide accurate and complete information when making a purchase.
3.3. You are responsible for maintaining the confidentiality of your account information, including your username and password.
3.4. We reserve the right to suspend or terminate your account and refuse service at our discretion.
4. Ordering and Payment
4.1. All orders are subject to acceptance and availability.
4.2. Product prices are listed on the Website and are subject to change without notice.
4.3. Payment can be made using the payment methods accepted on the Website. All transactions for the purchase of tangible products are made through payment gateways such as PayPal or Stripe that use SSL encryption. We do not control how Sellfy manages any of the payment data it may collect on the Website. Please ensure you read Sellfy's policy to learn more. Sellfy claims they are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
4.4. By placing an order, you confirm that you are the authorized user of the payment method used for the transaction.
5. Shipping and Delivery
5.1. Shipping costs and delivery times may vary and will be communicated during the checkout process.
5.2. We are not responsible for any delays or damages that occur during shipping.
5.3. Digital intangible goods delivery: If you do not receive a digital product link upon purchasing, you can contact support@hexploreit.com with your transaction/payment details to ensure your digital product is delivered as soon as possible.
6. Returns and Refunds
6.1. Please refer to our Return and Refund Policy below for information on returns and refunds.
7. Intellectual Property
7.1. All content on the Website, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws.
7.2. You may not reproduce, distribute, or display any content from the Website without our prior written consent.
8. Privacy
8.1. We collect and use personal information in accordance with our Privacy Policy on www.hexploreit.com.
8.2. We do not control how Sellfy manages any of the data it may collect on the Website. Please ensure you read Sellfy's policy to learn more.
9. Disclaimer of Warranties
9.1. We make no warranties, express or implied, regarding the accuracy, completeness, or suitability of the information and materials provided on the Website.
10. Limitation of Liability
10.1. We are not liable for any indirect, incidental, special, or consequential damages resulting from the use of the Website or the purchase of products.
11. Governing Law and Jurisdiction
11.1. These terms and conditions are governed by the laws of Wisconsin, USA, and any disputes shall be resolved in the courts of Wisconsin.
12. Changes to Terms and Conditions
12.1. We reserve the right to modify or revise these terms and conditions at any time. It is your responsibility to review them periodically.
13. Contact Information
13.1. For any questions or concerns regarding these terms and conditions, please contact us at support@hexploreit.com.
By using this Website, you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using the Website.
Return and Refund Policy
We strive to provide You with the best products and services. We understand that there may be instances where You may need to request a refund. Please carefully review this refund policy to understand the eligibility criteria and the process for requesting a refund.
Products Eligible for Refund. We offer refunds for the following situations:
- Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team within [X] days of receiving the product. We will provide instructions on how to return the item for a full refund or a replacement, as per your preference.
- Incorrect Product Shipment: In the event that you receive the wrong product, please contact us within [X] days of receiving the product. We will arrange for the correct product to be shipped to you or provide a full refund, as per your preference.
Non-Refundable Products and Services. The following products and services are not eligible for refunds:
- Downloadable Digital Products: Digital products, such as software downloads, ebooks, or digital memberships, are non-refundable. Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on this site are non-refundable or exchangeable.
- Customized or Personalized Products: Products that are customized or personalized according to your specifications are non-refundable unless they are defective or damaged.
- Services Already Rendered: Services that have already been rendered are non-refundable, except in cases of documented dissatisfaction or breach of contract.
Refund Request Procedure: To request a refund, please follow these steps:
- Contact our Customer Support: Send an email to support@hexploreit.com to initiate the refund request. Provide your order number, a detailed description of the issue, and any supporting evidence (e.g., photographs of damaged products).
- Review Process: We will review your request and inform You of the outcome within 5 business days. If your request is approved, we will provide instructions on how to proceed with the refund.
- Return Merchandise (if applicable): In cases of damaged or incorrect products, you may be required to return the item(s) to us in their original packaging. We will provide a return shipping label in these cases.
